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REFUNDS & RETURNS POLICY

This Refund and Return Policy is applicable to purchases made from via www.costinhorseshoes.com.

We want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund and Return Policy prior to you making a purchase from us, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Service Team.

About our Refund & Return Policy

This is the Refund and Return Policy of the Company, and applies where you make a purchase online from www.costinhorseshoes.com.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and or compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Refer to Consumer Guarantees for more information.

Goods Damaged in Transit

If any goods arrive damaged, please contact our Service Team as soon as possible. We will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging and/or accessories.

Refunds

Refunds will normally be processed within 3 days.

Delivery Charges

Where we consider the goods to have breached a consumer guarantee, any shipping costs to return the goods to us will be at our cost.

Returns

You may return goods we have delivered to you by mail by contacting our Service Team. Goods must be returned within seven days of receipt.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our Service Team.